40 results found
How to Bulk Reset the Queue
# How to Bulk Reset the Queue **Audience:** School Admin only > **Warning:** These actions cannot be undone. Cancelled tickets are permanently cancelled. ##...
Screen Guide — Queue Join (Service Selection)
# Screen Guide — Queue Join (Service Selection) **URL:** `/queue/join` **Access:** Public (no login required) ## Purpose Visitors join the queue by selecting...
Troubleshooting — Visitor Cannot Join Queue
# Troubleshooting — Visitor Cannot Join Queue ## Symptoms - Visitor is immediately redirected to an existing ticket when trying to join - Visitor sees "Queue...
Troubleshooting — Counter Staff Cannot Log In (Entra SSO)
# Troubleshooting — Counter Staff Cannot Log In (Entra SSO) ## Symptoms - Staff is redirected to Microsoft login but gets an error after authenticating - "Una...
How to Generate and Export a Report
# How to Generate and Export a Report **Audience:** School Admin, Queue Manager ## Steps 1. Go to **Admin → Reports** and select a report type. 2. Set the **...
How to Transfer a Ticket
# How to Transfer a Ticket **Audience:** Counter staff **Prerequisites:** An active ticket must be in Calling or Serving status ## Steps 1. On the Counter Pa...
Workflow — Complete Queue Journey (Walk-Up)
# Workflow — Complete Queue Journey (Walk-Up) **Trigger:** Visitor navigates to `/queue/join` ## Step-by-Step | Step | System Action | Ticket Status | |---|-...
Workflow — Appointment to Ticket
# Workflow — Appointment to Ticket **Trigger:** Visitor visits `/queue/appointment` ## Step-by-Step | Step | System Action | |---|---| | Visitor books appoin...
Frequently Asked Questions — SchoolAide Queue
# Frequently Asked Questions — SchoolAide Queue ## Can a visitor join more than one queue at the same time? No. If a visitor attempts to join while they alrea...
How to Set Up a Display Screen
# How to Set Up a Display Screen **Audience:** School Admin, Queue Manager **Prerequisites:** At least one office must be created ## Steps 1. Go to **Admin →...
Screen Guide — Counter Panel
# Screen Guide — Counter Panel **URL:** `/counter/panel/{counterId}` **Access:** Authenticated staff assigned to a counter ## Purpose The primary working scr...
SchoolAide Queue — Module Overview
# SchoolAide Queue — Module Overview SchoolAide Queue is a cloud-based digital queue management system designed for Philippine schools and offices. It replaces...
Troubleshooting — Tickets Not Being Called / Counter Shows Empty Queue
# Troubleshooting — Counter Shows Empty Queue ## Symptoms - Counter staff clicks **Call Next** but nothing happens - Counter panel says "No waiting tickets" d...
Workflow — Multi-Stage Service
# Workflow — Multi-Stage Service **Use case:** Student must visit Registrar, then Cashier, then Releasing. **Configuration:** Admin creates a `ServiceFlow` wi...
Troubleshooting — Plan Limit Reached
# Troubleshooting — Plan Limit Reached ## Symptoms - "You have reached your plan limit for services" error when creating a service - Unable to create new offi...
Screen Guide — Ticket Status Page
# Screen Guide — Ticket Status Page **URL:** `/queue/status/{ticketId}` **Access:** Public (session cookie — only the ticket holder can view) ## Purpose Show...
Screen Guide — Appointment Booking
# Screen Guide — Appointment Booking **URL:** `/queue/appointment` **Access:** Public ## Purpose Visitors pre-book a service for a future date and time slot....
Field Reference — Display Screen Form
# Field Reference — Display Screen Form This reference covers every field in the **Create Display Screen** and **Edit Display Screen** forms. | UI Label | Bac...
Field Reference — Service Form
# Field Reference — Service Form This reference covers every field in the **Create Service** and **Edit Service** forms. | UI Label | Backend Variable | Type...
How to Call and Serve a Ticket
# How to Call and Serve a Ticket **Audience:** Counter staff **Prerequisites:** Logged in; counter selected and set to Online ## Steps 1. Go to `/counter/sel...
