SchoolAide Queue — Module Overview

SchoolAide Queue is a cloud-based digital queue management system designed for Philippine schools and offices. It replaces paper number slips and disorganized waiting lines with an organized, real-time system that:

• Issues numbered tickets to visitors at a physical kiosk, on the web, or via a mobile device
• Routes visitors through one or more service counters and offices
• Displays live queue status on TV screens in waiting areas
• Sends email notifications at each step of the queue journey
• Allows visitors to pre-book appointments for a specific date and time
• Gives administrators real-time visibility into operations and historical reports

Who Uses It?

Where It Fits in School Operations

SchoolAide Queue sits between the physical waiting area and the service delivery counter. It connects:

• The registrar, finance office, student affairs, and any other service counters
• Physical kiosks, TV displays, and mobile/web browsers
• Email notifications via a configurable template system
• Microsoft Entra ID for staff SSO login

Related Modules and Integrations

Implementation Notes

• Multi-tenant: Each school is an isolated tenant with its own subdomain (e.g., ust.schoolaide-q.com). All data is tenant-scoped — no cross-school data access is possible.
• Multi-campus: Each tenant can have multiple campuses. Each campus has its own offices, services, counters, and schedules.
• Subscription plans: Free, Starter, Professional, Enterprise — with limits on offices, counters, services, staff accounts, and daily tickets. Plan limits are enforced at creation time.
• Timezone-aware: All schedule and time calculations use the campus timezone (campuses.timezone, default Asia/Manila).