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Reference · Updated Mar 27, 2026

Field Reference — Service Form

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Field Reference — Service Form

This reference covers every field in the Create Service and Edit Service forms.

UI Label	Backend Variable	Type	Required	Validation	Notes
Service Name	`name`	string	Yes	max:100	Display name shown to visitors
Code	`code`	string	Yes	max:10, `/^[A-Z0-9]+$/`, unique per campus	Auto-uppercased; used as ticket display prefix
Office	`office_id`	ULID	Yes	exists:offices (tenant-scoped)	Also sets campus_id automatically
Category	`category`	string	Yes	in: enrollment, records, payment, assessment, releasing, general	Used for grouping and filtering
Description	`description`	string	No	max:500	Shown to visitors on queue join page
Estimated Duration (min)	`estimated_duration_minutes`	int	Yes	1–480	Used for wait time estimation
SLA Wait (min)	`sla_wait_minutes`	int	No	1–120	Target max wait time for SLA Compliance report
Priority Enabled	`priority_enabled`	bool	—	—	If false, all visitors treated as Normal priority regardless of declared type
Visitor Type	`visitor_type`	string	Yes	in: any, student, visitor	Restricts who can join this service
Display Prefix	`display_prefix`	string	No	max:10	Prefix shown before ticket number (e.g., "REG")
Ticket Format	`ticket_format`	string	No	max:50	Custom number format template
Sort Order	`sort_order`	int	—	min:0	Display order in the service list

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