Troubleshooting — Plan Limit Reached

Symptoms

• "You have reached your plan limit for services" error when creating a service
• Unable to create new offices, counters, or invite new staff
• Error message references a maximum count

Cause

The tenant's subscription plan has a hard limit on the number of services, offices, counters, or user accounts. These limits are enforced by the PlanGate service at the point of creation.

Resolution

Option 1 — Upgrade the subscription:

1. Go to Admin → Subscription.
2. View the current plan and available upgrades.
3. Click Upgrade to access higher limits.

Option 2 — Free up slots:

1. Deactivate unused services: Admin → Services → toggle inactive.
2. Deactivate unused offices: Admin → Offices → toggle inactive.
3. Deactivate unused staff accounts: Admin → Users → deactivate.

Plan Limits Reference

Exact limits per plan are defined in app/Enums/SubscriptionPlan.php. Contact support or check the subscription page for current plan limits.

What Engineering May Inspect

• app/Services/PlanGate.php — enforce() method and plan limit logic
• app/Enums/SubscriptionPlan.php — limit values per plan