Counter Staff Guide · Updated Mar 27, 2026

Screen Guide — Counter Panel

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Screen Guide — Counter Panel

URL: /counter/panel/{counterId} Access: Authenticated staff assigned to a counter

Purpose

The primary working screen for counter staff. Used to call, serve, transfer, and complete tickets.

Layout

Full-screen, bare layout (no admin sidebar). Top bar shows school logo, counter name, and status badge (Online / Paused / Offline).

Main Sections

Current Ticket — The ticket currently being served (large display number, visitor name, service, priority type)
Waiting Queue — List of tickets waiting for this counter
Missed Tickets — Tickets that were called but not responded to
Served Today — Count of completed tickets by this counter today
Workflow Steps — For multi-stage services, shows remaining steps

Available Actions

Button	Keyboard	What It Does
Call Next	N	Calls the highest-priority waiting ticket
Start Serving	S	Begins the service timer
Complete	C	Marks ticket completed (or advances to next workflow stage)
No-Show	M	Marks the called ticket as missed
Cancel	X	Cancels the ticket with optional reason
Recall	—	Re-calls a missed ticket
Transfer	T	Opens transfer modal
Issue Walk-In	I	Creates a ticket directly at the counter
Pause / Resume	P	Toggles break status
Go Offline	—	Logs counter off

Transfer Modal Fields

Target Office — required
Transfer Notes — optional, max 500 characters
Priority Boost — optional, 0–99 extra points added to ticket priority score

Walk-In Issue Modal Fields

Service — required
Visitor Name — optional
Priority Type — required (default: normal)

Multi-Stage Workflows

If the service has a defined multi-step workflow (e.g., Registrar → Cashier → Releasing), completing a ticket at one stage automatically creates the next stage ticket in the next office's queue. The remaining steps are shown in the Workflow Steps panel.

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How to Transfer a Ticket How to Call and Serve a Ticket