40 results found
How to Issue a Ticket (Walk-Up)
# How to Issue a Ticket (Walk-Up) **Audience:** Visitors and students **Prerequisites:** Queue is open; service is active; office is not closed ## Steps 1. G...
Screen Guide — Admin Dashboard
# Screen Guide — Admin Dashboard **URL:** `/admin/dashboard` **Access:** school_admin, queue_manager ## Purpose Command center for monitoring live and histor...
Screen Guide — Visitor History
# Screen Guide — Visitor History **URL:** `/queue/history` **Access:** Public (OTP-verified via email) ## Purpose Allows visitors to look up their past queue...
Screen Guide — Reports
# Screen Guide — Reports **URL:** `/admin/reports/*` **Access:** school_admin, queue_manager ## Shared Features (All Reports) - **Date range filter** — defau...
Troubleshooting — Display Board Shows Wrong or Outdated Data
# Troubleshooting — Display Board Shows Wrong or Outdated Data ## Symptoms - Display board appears frozen - Announcements not updating - Display shows empty q...
Troubleshooting — Email Notifications Not Being Sent
# Troubleshooting — Email Notifications Not Being Sent ## Symptoms - Visitor joined queue but did not receive a confirmation email - "Number Called" email nev...
Field Reference — Campus Form
# Field Reference — Campus Form This reference covers every field in the **Create Campus** and **Edit Campus** forms. | UI Label | Backend Variable | Type | R...
How to Book an Appointment
# How to Book an Appointment **Audience:** Visitors and students **Prerequisites:** The service supports appointments ## Booking Steps 1. Go to `{your-school...
Gaps, Risks, and Documentation Notes
# Gaps, Risks, and Documentation Notes > **Internal use only** — for engineering and implementation teams. ## Implementation Ambiguities | Issue | Details |...
Customer Success and Support Playbook
# Customer Success and Support Playbook > **Internal use only** — not for external publication. ## Common Ticket Categories | Category | Keywords | Likely Ro...
How to Activate and Deactivate Emergency Mode
# How to Activate and Deactivate Emergency Mode **Audience:** School Admin only **Use case:** Natural disasters, campus evacuations, system-wide service suspen...
How to Set Up Email Notifications
# How to Set Up Email Notifications **Audience:** School Admin ## Steps 1. Go to **Admin → Notifications → Templates**. 2. You see 5 event types: - **Tick...
SchoolAide Queue — Implemented Feature Inventory
# SchoolAide Queue — Implemented Feature Inventory ## Queue Ticketing | Feature | Description | Who Uses It | |---|---|---| | Walk-up queue join | Visitor sel...
Post-Onboarding Setup Checklist
# Post-Onboarding Setup Checklist After completing the onboarding wizard, the admin dashboard shows a **Get Started** banner listing 7 setup tasks. The banner...
Contextual Help Mapping
# Contextual Help Mapping This table maps each major screen to the recommended help article and tooltip suggestion for in-app help implementation. | Screen /...
Troubleshooting — Display Board Shows PHP Error
# Troubleshooting — Display Board Shows PHP Error ## Symptoms - Display board crashes with a visible PHP error - Error message references `queue-board.blade.p...
Screen Guide — Display Board
# Screen Guide — Display Board **URL:** `/display/{token}` **Access:** Token-authenticated (no user login required — for TV/monitor display) ## Purpose Full-...
Onboarding Wizard — 6-Step Setup Guide
# Onboarding Wizard — 6-Step Setup Guide When your school account is first created, you will be taken through a 6-step onboarding wizard before accessing the a...
How to Manage Office Schedules and Holidays
# How to Manage Office Schedules and Holidays **Audience:** School Admin, Queue Manager **Prerequisites:** At least one office must be created ## Configuring...
Field Reference — Counter Form
# Field Reference — Counter Form This reference covers every field in the **Create Counter** and **Edit Counter** forms. | UI Label | Backend Variable | Type...
