How to Set Up Email Notifications

Audience: School Admin

Steps

1. Go to Admin → Notifications → Templates.
2. You see 5 event types:
   • Ticket Issued — sent when a visitor receives a ticket
   • Near Turn — sent when the visitor's turn is approaching
   • Number Called — sent when the ticket is called to the counter
   • Ticket Transferred — sent when the ticket moves to another office
   • Service Completed — sent when service finishes
3. For each event type:
   • Enter a Subject line (supports variables)
   • Enter the HTML Body (supports variables)
   • Toggle Active to enable or disable this notification type
4. Use the Variables Reference panel to see all available placeholders.
5. Click Preview to see a rendered sample email with dummy data.
6. Click Reset to Default to restore the original template.
7. Click Save Templates to apply changes.

Available Template Variables

Important Notes

• Notifications are only sent to visitors who provided an email address and checked the "Notify me" option when joining the queue.
• Blank templates (empty subject and body) are skipped — they do not override existing saved templates.
• Notification delivery can be monitored in Admin → Notifications → Log.