Screen Guide — Admin Dashboard

URL: /admin/dashboard Access: school_admin, queue_manager

Purpose

Command center for monitoring live and historical queue operations.

What You Can Do Here

• View today's KPIs: tickets issued, served, waiting, cancelled, missed, average wait time, satisfaction score, SLA compliance
• See hourly ticket volume chart (bar chart by hour)
• See top performing services and recent activity feed
• Activate or deactivate Emergency Mode (school_admin only)
• View Get Started checklist when setup is incomplete

Dashboard Sections

KPI Cards

Six metric cards refreshed on each Livewire poll:

• Tickets Issued Today
• Tickets Served
• Currently Waiting
• Cancelled / Missed
• Average Wait Time
• Satisfaction Score (average feedback rating)

Hourly Volume Chart

Bar chart showing ticket issuance by hour of day. Useful for identifying peak periods.

Top Services

Services ranked by ticket volume for the current day.

SLA Breaches

Tickets that exceeded their configured SLA wait target. Links to the SLA Compliance report.

Recent Activity

Last 10 ticket and counter events (calls, completions, transfers).

Emergency Panel

Quick toggle for emergency mode with a message field. Only visible to school_admin users. Activating emergency blocks all queue joins across affected campuses.

Get Started Checklist

Amber banner showing incomplete setup steps. Disappears when all 7 tasks are done.

Common Mistakes

• Emergency Mode is for true emergencies only. Activating it blocks ALL visitors from joining any queue on any campus until deactivated.
• Deactivating emergency does not reopen services automatically. Confirm with staff that counters are staffed and ready before deactivating.