Screen Guide — Reports

URL: /admin/reports/* Access: school_admin, queue_manager

Shared Features (All Reports)

• Date range filter — defaults to today
• Campus and office filters — narrow by location
• CSV export — downloads branded CSV with tenant name and date range header
• Read replica queries — report queries run on the read replica in production to avoid impacting the live queue

Available Reports

Operations Summary

Big-picture daily metrics.

• Tickets issued, served, cancelled, missed
• Average wait time
• SLA compliance rate
• Hourly breakdown

Counter Performance

How each counter is performing.

• Tickets served
• Average wait time (queue entry to call)
• Average service time (call to completion)
• No-show count
• Average feedback rating

Service Performance

Which services are busiest or slowest.

• Volume per service
• Average wait and service times
• SLA rate per service

Peak Hours

When your busiest times are.

• Hourly distribution of ticket volume
• Identifies staffing gaps

Feedback

What visitors are saying.

• Satisfaction ratings by service, counter, and staff
• Comment trends

SLA Compliance

Are visitors being served within your target wait time?

• Per-service SLA threshold (configured on each service)
• % tickets within vs. exceeding threshold

Transfer Analysis

How often tickets are transferred and to where.

• Transfer counts by source/destination office

Demand Trends

Are queues growing or shrinking over time?

• 7/30/90-day rolling volume comparison

Staff Performance

How individual staff members are performing.

• Tickets served per staff member
• Average service duration