How to Bulk Reset the Queue

Audience: School Admin only

Warning: These actions cannot be undone. Cancelled tickets are permanently cancelled.

Steps

1. Go to Admin → Bulk Operations.
2. Choose the operation:
   • Reset All Counters — Sets all Online/Paused counters to Offline and logs out staff
   • Cancel All Waiting Tickets — Cancels all tickets with Waiting status for today
   • End Queue Session — Does both of the above (full daily reset)
3. Confirm the action in the confirmation dialog.

When to Use

Notes

• Cancel All Waiting Tickets only cancels waiting status tickets. Tickets that are calling, serving, or recalled are not cancelled.
• Cancelled tickets remain in the database for audit and reporting purposes but cannot be reactivated.
• Counters that are already Offline are unaffected by Reset All Counters.