How to Activate and Deactivate Emergency Mode

Audience: School Admin only Use case: Natural disasters, campus evacuations, system-wide service suspension

Warning: Emergency mode is a school-wide action. Once activated, no visitor can join any queue on the affected campuses.

Activation Steps

1. Go to Admin → Emergency Mode (or use the emergency panel on the Dashboard).
2. Select the campuses to affect.
3. Type a clear emergency message (e.g., "Classes and all services are suspended due to Typhoon Signal No. 3. Please check the official school website for updates.").
4. Click Activate Emergency Mode.

What Happens

• All display boards at the affected campuses show a full-screen emergency overlay with your message.
• The queue join page (/queue/join) shows Queue Services Suspended and prevents new tickets.
• Existing tickets in queue are not cancelled — counter staff can still complete active transactions.

Deactivation Steps

1. Return to Admin → Emergency Mode.
2. Click Deactivate Emergency Mode.
3. Confirm the deactivation.

After Deactivation

Emergency mode does not automatically cancel pending tickets or resume counter operations. If you want to clear the queue after an emergency, use Bulk Operations to cancel all waiting tickets.