Internal
·
Updated Mar 27, 2026
Contextual Help Mapping
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Contextual Help Mapping
This table maps each major screen to the recommended help article and tooltip suggestion for in-app help implementation.
| Screen / Page | Recommended Article | Tooltip / Drawer Suggestion | Rationale |
|---|---|---|---|
/queue/join |
How to Issue a Ticket (Walk-Up) | "Select your service and enter your details to get a queue number" | First-time visitors need guidance |
/queue/appointment |
How to Book an Appointment | "Book a time slot for your visit to skip the walk-up queue" | Complex date/slot selection |
/queue/status/{id} |
Screen Guide — Ticket Status Page | "Track your position in real-time. You can cancel anytime before being called." | Self-service cancellation is non-obvious |
/queue/history |
FAQ: Visitor History section | "Enter your email to see your past visits. We'll send a verification code." | OTP flow needs explanation |
/counter/select |
How to Call and Serve a Ticket | "Select your assigned counter to begin serving visitors" | First-time staff login |
/counter/panel/{id} |
How to Call and Serve (+ Transfer) | Keyboard shortcut tooltip: "Press N to call next, C to complete" | Shortcuts are not visible |
/admin/dashboard |
Post-Onboarding Setup Checklist | Get Started checklist (already shown as inline component) | Already implemented inline |
/admin/displays/create |
How to Set Up a Display Screen | "After saving, open the generated URL in a full-screen browser on your TV" | Non-obvious deployment step |
/admin/notifications/templates |
How to Set Up Email Notifications | Variables reference panel (already shown inline) | Already implemented inline |
/admin/emergency |
How to Activate Emergency Mode | Warning banner: "This will block all queue joins for selected campuses" | Destructive action |
/admin/bulk-operations |
How to Bulk Reset the Queue | Warning: "Cancelled tickets cannot be recovered" | Destructive action |
/admin/reports/* |
How to Generate and Export a Report | "Tip: Use a shorter date range for faster loading" | Performance tip |
/onboarding |
Onboarding Wizard — 6-Step Guide | Step progress indicator (already implemented) | Already implemented |
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