How to Issue a Ticket (Walk-Up)

Audience: Visitors and students Prerequisites: Queue is open; service is active; office is not closed

Steps

1. Go to {your-school}.schoolaide-q.com/queue/join — or scan the QR code at the entrance.
2. You will see a list of available services. Tap the service you need.
3. A form appears. Optionally enter:
   • Your name — helps staff identify you
   • Your email — to receive queue updates by email
   • Your priority type if applicable (PWD, Senior Citizen, Pregnant, Scholarship, VIP) — this moves you closer to the front
   • Check Notify me by email to receive status updates
4. Tap Get Queue Number.
5. Your ticket number appears (e.g., "REG-042"). Note this number or take a screenshot.
6. You are taken to your ticket status page — bookmark this URL to check your position.

Expected Result

You have a ticket number. Wait until your number is called on the display screen or you receive an email notification.

Error Notes

• "Queue Services Suspended" — Emergency mode is active. Try again later or contact the office directly.
• Redirected to existing ticket — You already have an active ticket. Only one active ticket at a time is allowed.
• Service not listed — The service may be closed for the day, deactivated, or outside office hours.